Privacy Policy

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Privacy Policy

1. Introduction

1.1    We are committed to safeguarding the privacy of our website visitors and service users.

1.2    This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3    We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4    Our website does not incorporate privacy controls, you can however review our cookie policy to learn how to adjust or block cookies from operating on your browser.

1.5    In this policy, “we”, “us” and “our” refer to Palmers Ltd. For more information about us, see Section 13.

2. Credit

2.1    This document was created using a template from SEQ Legal (https://seqlegal.com).

3. How We Use Your Personal Data

3.1    In this Section 3 we have set out:

(a)    the general categories of personal data that we may process;

(b)    in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c)    the purposes for which we may process personal data; and

(d)    the legal bases of the processing.

3.2    We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

3.3    We may process your account data (“account data“). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is for our legitimate interests, namely the proper administration of our website and business.

3.4    We may process your information included in your personal profile on our website (“profile data“). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

3.5    We may process your personal data that are provided in the course of the use of our services (“service data“).  The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

3.6    We may process information that you post for publication on our website or through our services (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

3.7    We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

3.8    We may process information relating to our customer relationships, including customer contact information (“customer relationship data“). The customer relationship data may include [your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent.

3.9    We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

3.10  We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed [for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

3.11  We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

3.12  We may process any personal or business related data you provide. This data may include name, email, phone number, budget, enquiry messages and other data. The source of this data is primarily via our online forms or clickable email links. This data may be processed for feedback, reply and quotation. The legal basis for this processing is our legitimate interests, namely providing you a response or quotation.

3.13  We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.14  We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.15  In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.16  Please do not supply any other person’s personal data to us, unless we prompt you to do so.

4. Providing Your Personal Data to Others

4.1    We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

4.2    We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.3    We may disclose business  data to our suppliers or subcontractors insofar as reasonably necessary.

4.4    Financial transactions relating to our website and services may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices by emailing us via our contact form.

4.5    We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party’s use of your personal data.

4.6    In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5. International Transfers of Your Personal Data

5.1    In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

5.2    We and our other group companies have no other offices or facilities ourside of the EEA. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to any other non-EEA country will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from this location – https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

5.3    The hosting facilities for our website are situated in the UK. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to the UK will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from the European Commission website – https://ec.europa.eu/info/law/law-topic/data-protection_enhttps://gdpr-info.eu/

5.4    You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

6. Retaining and deleting personal data

6.1    This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3    We will retain your personal data as follows:

(a)    personal data will be retained for a minimum period of 30 days, and for a maximum period of 7 years.

6.4    In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained.

6.5    Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

7. Amendments

7.1    We may update this policy from time to time by publishing a new version on our website.

7.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3    We may notify you of changes to this policy by email or through the private messaging system on our website.

8. Your Rights

8.1    In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

8.2    Your principal rights under data protection law are:

(a)    the right to access;

(b)    the right to rectification;

(c)    the right to erasure;

(d)    the right to restrict processing;

(e)    the right to object to processing;

(f)    the right to data portability;

(g)    the right to complain to a supervisory authority; and

(h)    the right to withdraw consent.

8.3    You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

8.4    You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

8.5    In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: [the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

8.6    In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

8.7    You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

8.8    You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

8.9    You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

8.10  To the extent that the legal basis for our processing of your personal data is:

(a)    consent; or

(b)    that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

8.11  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

8.12  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

8.13  You may exercise any of your rights in relation to your personal data by written notice to us via our contact form.

9. About Cookies

9.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

  1. Cookies that We Use

10.1  We use cookies for the following purposes (more information on any cookies used they are defined on our cookie policy page):

(a)    Authentication – we use cookies to identify you when you visit our website and as you navigate our website;

(b)    Status – we use cookies to help us to determine if you are logged into our website;

(c)    Personalisation – we use cookies to store information about your preferences and to personalise the website for you;

(d)    Security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

(e)    Advertising – we use cookies to help us to display advertisements that will be relevant to you;

(f)    Analysis – we use cookies to help us to analyse the use and performance of our website and services;

(g)    Cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

11. Cookies Used by Our Service Providers

11.1  Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

11.2  We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

12. Managing Cookies

12.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/kb/PH21411 (Safari); and

(f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Microsoft Edge).

12.2  Blocking all cookies will have a negative impact upon the usability of many websites.

12.3  If you block cookies, you will not be able to use all the features on our website.

13. Our Details

13.1  This website is owned and operated by Palmers LTD.

13.2  We are registered in England and Wales under registration number <xxxxxxx>, and our registered office is at 158 St Nicholas Park Drive, Nuneaton, CV11 6EQ

13.3  Our principal place of business is at 158 St Nicholas Park Drive, Nuneaton, CV11 6EQ.

13.4 Our registered address is at 158 St Nicholas Park Drive, Nuneaton, CV11 6EQ.

13.5  You can contact us:

(a)    by post, to the principal place of business address given above;

(b)    using our website contact form;

(c)    by telephone, on 02476 329870.

14. Data Protection Officer

14.1  Our data protection officer’s contact details are: Palmers Ltd.

14.2  Contact Details:

(a)    by post, to Palmers Ltd, 158 St Nicholas Park Drive, Nuneaton, CV11 6EQ

(b)  using our website contact form;

(c)  by telephone, on 02476 329870.

Last updated: 1st May, 2022.

Call us today 02476 329870 or 07590 574399
Trusted by our Customers
Mark was early, phoned beforehand to make sure it was ok to arrive early and couldn't have been more helpful. Would highll rate the quick and efficient service.
Burton Caravans
There had been several leaks in the bathroom, two relating to the shower and one to the bath. Living in a flat with neighbours below me, made these a source of considerable anxiety. Two members of the team came and skilfully resolved these as well as other issues I asked them to look at. They were both highly professional, knowledgeable, informed and courteous throughout their visit. I was recommended to contact Palmers and will do the same to others who might need first rate plumbers
Richard Kelly
Just had another' great job done for me by Palmers. Raff the plumber was great he's done a fantastic job for me thank you Raff. Would highly recommend this company. They are brilliant.
Valerie Spicer
Raff came from Palmers and updated our bathroom and he has done a great job. A very nice man
Derrick Ampah
We had our bathroom moved into a smaller bedroom. Steve started the job and Raff finished it off. They did a fantastic job we’re very helpful explained what they were doing. Made sure every night we were left with a functioning sink and toilet (with it being the only one in the house). They stayed late when they needed to, to finish things off. Very easy to have in the house, which was important with 2 young ish children. Couldn’t fault anything from start to finish. Would pick them again in a heartbeat!
Laura Knight
A breath of fresh air - it’s been a very long time since I felt compelled to leave a review for a tradesman but Steve from Palmers went above and beyond whilst fitting my PVC ceiling in my bathroom as well as fixing other things. He turned up on time and left the place spotless after he had finished. I cannot recommend them enough.
Tracey Storer
Had a boiler service from Palmers, Mark was very easy to talk to and told us what he was doing as he went along, as well as the service he fixed a fault with the boiler, Palmers were very quick to respond and visit, we were very happy with the service and will use the again
Paul Phillips
Our engineer was Steve. He was very helpful and the job was excellent.
Anne Dingley
Carl was very professional, a pleasure to talk to and did a great job.
Ivelina Nikolova
Recently had a service carried out by Mark, from Palmers Plumbing and Heating. Highly recommend as he was on time, friendly and professional.
Anne Stevenson
Had a problem with a tap that did not fully turn off, contacted Palmers Plumbi ng and Heating who I had not used before, spoke to Sam who quickley arranged for an engineer to visit the next day. Ben the engineer arrived ahead of schedule and replaced the tap quickley and efficiently. Both Sam and Ben were a pleasure to deal with, excellent job all round and the price was reasonable too. Have no hesitation in recommending this company, will definitely use them again should the need arise.
Reginald Batty
Arrival on time. Polite and professional. Detailed reports and recommendations. Definitely will be using again. Many thanks.
A.P.Goulding
Had a new electric shower fitted. Craig was efficient and friendly and did a top quality job. Also want to give a shout out to Curtis who arranged the job for me. He was very polite and listened to my requirements. I would 100% recommend Palmer's, they are a very professional company
Deborah Checkling
Great service, above and beyond the call of duty! Mark had the odious task of fixing our boiler, which was requiring parts from abroad. He did his utmost to keep the thing going until parts arrived! Staff are very friendly and efficient. Fully recommended! 5 * Thankyou!
Graham Barnes
Can't fault these guys workmanship is outstanding always on time very accommodating professional well mannered and very tidy always go above and beyond can very highly recommend thanks guys for all your hard work.these guys have done some more work for me recently and again simply amazing work impeccable manners and work ethics.
Craig Hodgson
Having had a visit from Engineer Mark yesterday from Palmers Plumbing found Mark to be polite, chaty & effective to the job in hand even though he had to put up with Ruby my dog constantly wanting his attention!! Thank fully he's ok with dogs which was helpful from the visit. He explained any question I put to him found Mark to have a lovely personality, very pleased with his work & great to find results of water test he did with me present to be clear & no problems very satisfied customer Big thank you Mark & Palmers Pluming definitely recommend them.
Melody Norton
Thank you so much for the work Steve did on getting my leak fixed in the bathroom.. Absolute professional from start to finish and very friendly. Highly recommend Palmers Plumbing & Heating - 5 stars
Glen Everton
So refreshing to deal with tradespeople who get back to you, turn up when they are supposed to and communicate! Really happy with the service and the work. The plumber left my house in an immaculate condition and I would not hesitate to use Palmers again.
Helen Burrows
Had an issue with an older boiler and the response time and accuracy of detail meant I was back up and running in no time! Thanks guys
Chris Thomas
I am very pleased with the work done by Palmers PH Ltd. My bathroom now looks amazing and beautiful thanks to Steve. Steve is very helpful and a professional engineer. One thing I like about him is, on a daily basis once he finishes working , he makes sure that the working area is swept , clean and tide up . My sink and shower glass was really in a bad state but I don't know how he does it and now it looks like brand new, thanks a lot to you Steve for the wonderful job.I am very happy to recommend Palmers and his engineers and definitely will use them again.
Latif Juma
Worth 10 stars. James London and Carl from Palmers have been absolutely fabulous, with jobs in our extension work. James has been professional, courteous, and eager to respond to any questions. He stayed as long as it took him to finish the jobs to satisfaction and left the place tidy, and clean despite the fact that we had to have floorboards removed to connect the radiators in for extension … well done!
Zakia Shaherbano
Used Palmers for a bathroom renovation and very happy with the result, it's surpassed my expectations. Spent more than I hoped but quality costs I guess. Kris spent alot of time going through all of the different options and came up with some really good suggestions for the layout as well as fixtures and fittings that would optimise the space. James (the fitter) completed the project on time, despite a few unforeseen issues he had to deal with (cast iron and aspestos soil pipe). I'd happily use Palmers again in the future for my en suite.
Ian Martin
Thanks for another great job, this time on my central heating and hot water systems. Palmers provide a wonderful service, their engineers are true professionals, as well as polite, friendly and punctual. The work, carried out by Craig, Steve and young James, was beyond my expectations. Would definitely recommend.
Edwin Hansen
Phoned Palmers as had an issue with my upstairs waste pipe where the toilet joined that was burried in the wall. They were great from start to finish with speed and support to fix issue. James arrived on time and was very polite and kept me informed on what he needed to do to get to and fix issue. Definitely recommend Palmers to anyone who is need of any plumbing work so much so I'm getting them to plan & revamp my bathroom.
Chris Murphy
Sam and Craig have been an absolutely dream. We are really happy with the service and our boiler is as good as new. Many thanks team
Gabriela Galarraga
James from Palmers visited my property recently to undertake some under sink plumbing issues. The work was undertaken very efficiently and in a tidy manner. James was very professional and along with his plumbing skills had a great customer service attitude. All round top job. Sam in the office who dealt with my booking was also very efficient in getting my booking arranged so from start to finish this was a great experience. I would highly recommend this company a great job completed at a fair price. Karl - Weddington, Nuneaton.
Karl Stein
A very quick and professional response to our leak, from our first contact to Sam to James the engineer that was professional from from the moment came he even asked for a mop to clean up before he left. We would highly recommend and will be definitely using you in the future, Many Thanks Again Paul & Sharon
Paul Tallis
Excellent service in fitting a new radiator. Great communication before, during and after work from everyone we have dealt with in the business. Punctual and extremely tidy. Strongly recommended.
Annie
Quick & excellent service, dealt with & sorted on the same day. James is a lovely young man, very tidy & polite, a great addition to an already excellent company. Would highly recommend
Marina Gee
When we finally decided to have our gas boiler replaced, I was impressed by Chris who came and gave us the quote. His patience and explanations of the requirements led us to place the order with Palmers. This turned out to be a good decision. The work was completed over 2 days by Carl, another knowledgeable and friendly installer. We appreciate the effort that was taken to accommodate our requirements regarding pipe layouts etc. There were a couple of problems post-installation, but these were dealt with swiftly and efficiently by Palmers. It’s also worth saying that the people at the end of the phone were friendly and helpful.
Keith Oakley
I really can’t fault this local company , they are very professional, punctual, good value and very easy to deal with. Craig came to service my boiler and also advised me on the added benefits of having a MagnaClean and scale reducer fitted. He also installed a Hive heating thermostat and very kindly helped me download the App. He is a real credit to the company, and I would highly recommend the quality of staff they have
Jayne Oliver
A Fantastic Job By Paul from Palmers Such a Credit to his company Courteous Very Tidy & Above All A Master of All Trades. He’s transformed our tired and dated bathroom We are Totally in Love With our New En-suite -Highly Recommended
Gainor Perry
Hi, my parents have asked me to send a big thankyou to your company who have just replaced a new boiler in their property. They are in their 80’s so are not on social media but wanted you to know how impressed they were with your service. The engineers who fitted it were so professional and friendly. Allowing strangers into their home is a big thing for them but they felt really comfortable while they were there. They also helped in other ways. They advised my dad with an issue he had with his car. Please thank them both from the bottom of their hearts from Janet and Len Eaton. I think they enjoyed the biscuits too!
Christine Eaton
Thank you for our fantastic bathroom. James and James worked really hard, and were a pleasure to have around the house. Would definitely recommend.
Paul Jordan
Thank you Kris and team for another excellent job of taking gas fire out and installation of my new suite attention to detail second to none thank you so much.
Donna Marie
First time I have used Palmers Plumbing and Heating and I was extremely impressed with them that I would recommend them to anyone looking for true professionals that are reasonable and reliable. 5 STAR plus. Arriving on time and letting you know what they have done which is often not done by other gas engineers. Well Done.
Janice Baller
The team at Palmer's have just completed my new Kitchen and hallway renovation project. Having previously used Palmer's to fit Central Heating and a complete new bathroom I didn't hesitate to use them again for this latest project. The professionalism of the entire team is second to none and would highly recommend them to anyone. Thanks to Kris ( owner ) and Curtis ( Office Manager ) for organising the project and a massive shout out to James who was fantastic and spent three weeks in my property completing the entire project which consisted of complete Kitchen upgrade, plus new flooring, doors, architrave and skirting throughout the kitchen, front porch and hallway. James's attention to detail and workmanship was absolute quality from start to finish. Nothing was too much trouble and everything was completed exactly as I wanted. Should you decide to use Palmer's you will not be disappointed with the end result. Thanks again to the entire team.
Dave Corden
Huge thank you to palmers plumbers for giving us our dream bathroom ❤️ it looks amazing!!!
Jenifer Hincks
Just had work done in Kitchen and both bathrooms. Very pleased with result. Will definitely recommend. Good clean worker.
Joan Western
Thank you for plumbing in the new washing machine. It's brilliant to have one again
Caroline Joans
Wonderful service from Kris. Nothing was too much trouble. Highly recommended.
Keith Whiting
Thanks for another great job, this time on my central heating and hot water systems. Palmers provide a wonderful service, their engineers are true professionals, as well as polite, friendly and punctual. The work, carried out by Craig, Steve and young James, was beyond my expectations. Would definitely recommend.
Edwin Hansen
Phoned Palmers as had an issue with my upstairs waste pipe where the toilet joined that was buried in the wall. They were great from start to finish with speed and support to fix issue. James arrived on time and was very polite and kept me informed on what he needed to do to get to and fix issue. Definitely recommend Palmers to anyone who is need of any plumbing work so much so I'm getting them to plan & revamp my bathroom.
Chris Murphy
We recently had our lounge gas fire, and valiant combi boiler serviced by Palmers Plumbing and Heating. The Engineer arrived in very good time, used shoe covers and dust sheets when working in the lounge, carried out a professional service on both the gas fire and combi boiler, in fact stripped the boiler down by each component part, right back to the mounting plate! Only once before have we witnessed this done by a service Engineer👍. I would recommend this Company to anybody, very reliable.
Michael Parker
I recently used Palmers to replace my boiler and radiators and install a new shower. Their quotes were itemised so I could see exactly what I was getting and everyone who I spoke to from the office to the engineers were lovely and you could tell that nothing was too much for them. The work they did was fantastic and I would definitely recommend them to anyone who needs plumbing or heating work doing.
Suzannah Lynn
Unfortunately our bathroom sink suffered a crack and needed to be replaced Palmers carried out this work in a most professional manner. The engineer designated (James the younger) arrived at the correct time and carried out the task in a superb manner he left the area extremely clean and tidy. Overall we were extremely impressed with all aspects of the work carried out by Palmers and will definitely use them again.
Ian Cassidy
A very professional, friendly service who came to sort out my elderly Mum's faulty boiler very quickly and efficiently. The service we received really couldn't have been any better. Thank you so much.
Beverley Soanes
Needed someone to service my boiler and was recommended to try Palmers as a local company. Great service from start to finish. The office answered my call within a few rings and booked my appointment for a few days later. Craig arrived on time, explained everything and left everything tidy. Very easy and efficient, just what I needed. Excellent service from local company. Wouldn't hesitate to recommend
Adam Dunne
I had two jobs that needed doing, the first was replacement of a sink waste pipe that had cracked. The work was completed to a superb standard, replacing the old push-fit system with a plastic welded one. The second job was the replacement of a leaking stop tap, which again was done very neatly and efficiently. The plumber was also courteous and polite, and tidied up too!
Paul Taylor
The team at Palmers plumbing were brilliant, I could not recommend any more highly. The communication was easy and friendly, the engineer that came out to fix our problem arrived on time and did a great job at fixing it as well as informing us of any other possible issues. We felt in safe hands and that's so important. Thanks Palmers, 10/10!
Rachel Bunce
I recently used Palmers Plumbing to replace most of my older central heating radiators, for larger more efficient ones. They carried out a home visit to measure up the room sizes, to advise me of the sizes I'd require, and straight away I could tell that I was dealing with a professional company. There was no "hard" sell approach, indeed I'd expected to be told I'd also need a new boiler, but was advised that although it was a few years old, it had been well maintained, and they felt it would continue to give good service for the foreseeable future, which saved me quite a lot of money. They completed the work on the agreed date, and did a fabulous job, even though they had to extend most of the pipework, afterwards you could hardly tell they'd been on site, apart from it being so much warmer, and that the radiators were bigger and shiny! They cleaned up everything, and took away all of the old radiators and rubbish. I am happy to recommend this company, and their work force, to anybody thinking of having any work done, and would like to publicly thank all those involved in our upgrade.
Andy Norris
Really great customer service when I made my enquiry for the plumbing required. Carl the plumber who carried the work out was really knowledgeable and tidy. Definitely would recommend them.
Dawn Fuller
Just used Palmer’s for full bathroom refit, full en suite re fit, cloak room and tile a family room, study, and hall. Having used Palmer’s a number of times for this, boiler repairs, leaks etc as a landlord there service is second to none. Always happy to help, on time and attention to detail is great. Highly recommend Thanks guys
Craig McNaught
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